1. How do I choose colored contacts?
Please choose according to your situation:
a. Skin tone
①Low skin saturation - choose blue, cyan, or green, more suitable for light, hazy contacts.
②High skin saturation - choose brown, yellow, or warm pink, better suited to darker, more fancy contacts.
b. Hair color
Dark hair colors are suitable for lighter contacts, and lighter hair colors will be more harmonious when wearing lighter contacts.
①Black hair - brown is preferred.
②Brown hair - with brown, chocolate, and purple contacts all have a sense of sophistication.
③Yellow-haired people - with light brown, grey, and blue contacts.
c. Pupil color
①If you have light pupils, lighter contacts are more suitable.
②If you have dark pupils, you are better suited to wearing darker contacts, like brown.
d. Personal style
2. What is the main material of these contacts? Is it safe?
Different contacts are made of different materials, please attach the item link or contact us via: email@example.com
Our products have been approved by international certificate including CE, FDA, KFDA - Korea Food & Drug Adminstration and ISO 13485. All of the contact lenses are manufactured by reputable contact lens manufacturers and tested by our product development team.
3. Do your lenses come with prescription?
Please consult your eye doctor to confirm the diopter counts before ordering. Some are available with prescription, please check here: Prescription Colored Contacts [Yearly] - Unibling.
If you have normal eyesight or you simply need a decoration, please choose 0.00/Plano on both of your prescriptions.
4. Do you offer contacts for hyperopia?
No, we do not have farsighted/Plus power contact lenses right now. Our R&D department is working on the study of hyperopia contacts.
5. How to place an order if the left eye and the righteye have different diopters？
We offer separate prescriptions for each eye in one pair of lenses. Please select the diopter of your left and right eye on the page according to your prescription.
6. Can I wear it while sleeping?
Please remove them before sleeping. When we are sleeping, our contact keeps our eye from getting the oxygen and hydration it needs to fight a bacterial or microbial invasion.
7. Will it come with an applicator?
We will attach a contact lens applicator for all orders with more than 1 pair of contact lenses.
8. What is the base curve and diameter of your contacts?
The BC commonly stands for Base Curve, which relates to the curvature of the contact lens. More curved contact lenses have smaller base curves. The majority of persons have an ocular base curve between 8.4 and 8.6, while the remainder fall between 8.2 and 8.9. If the base curve of a contact lens is too big, the lens will easily fall off the eye. If it is too narrow, the eyeballs will feel suffocated, so when purchasing colored contacts, you should choose for those with a base curve that matches yours for best comfort.
The diameter printed on product packaging is the diameter (abbreviated as DIA) of the contact lenses. When selecting the proper graphic diameter, the golden ratio can be used as a guide. Sclera: Eyes: Sclera = 1:2:1, at this proportion, your eyes are enlarged naturally. We offer contacts with a base curve of 8.5-9mm and a diameter of 14mm-14.5mm. Please provide the link of the product you are interested in to us at firstname.lastname@example.org we will check the specific parameters for you.
9. Can I wear contacts with astigmatism?
Please let us know your astigmatism prescriptions so we can make recommendations. Please contact us here: email@example.com
10. What does Yearly mean?
It means that contacts can be used for up to one year. You can reuse them for 1 year from opening as a disposal period.
1. Where do you ship from？
We currently manufacture and ship all items from Hongkong. This allows us to procure product and materials directly from manufacturers, ship directly our manufacturing source removing the need for any agencies or distributors, thus keeping costs low for our customer.
2. How long does it take to ship to me？
Please find the tracking number we shared with you on email and check the following tracking website to get the latest location and status of your package: https://www.17track.net/en If you need some extra assistance, you can contact us for more tracking information at firstname.lastname@example.org
4. What happens if I'm not there when my order arrives？
If you are not at home, the delivery partner will usually attempt to deliver your package on a different date. Alternatively, they'll leave a card confirming that they've either left it with a neighbor, left it in a safe place or leave the parcel temporarily at a collection point.
5. Can I choose a specific delivery time or date?
Unfortunately it's not possible to give an exact time and date of when your order will be with you by. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
6. It says my items have been delivered but I haven'treceived my parcel, what should I do？
If this occurs, it is likely the delivery person may have left it in a safe place or with a neighbour. Please check the delivery card to see if they have told you where they have left it. If you need some extra assistance, please contact us for more delivery information at email@example.com.
7. How do I track my order？
8. Can I have my order delivered to a PO Box address?
Please note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the previously mentioned European countries) as our carrier can't ensure safe delivery to those addresses due to the risk of lost parcels.
9. Can I have my parcel redirected to a different address?
For your security, we aren't able to change the address where your order is being sent.
10. Why does my tracking status show no update？
We feel sorry for this, we will always work hard to keep these temporary delays to a minimum. Delays in tracking updates will sometimes occur in the event of extreme weather conditions, local COVID-19 situations, and occasionally when our tech team updates our systems. Need some extra assistance? You can contact us for more tracking information at firstname.lastname@example.org
11. Why I still haven't received my parcel despite exceeding the delivery time？
We are sincerely sorry that your package has not been delivered to you in the estimated time. Sometimes customs inspection and local post delivery can cause delays or unexpected weather changes. Our carriers are always doing their best to get your order to you on time, and we will always work hard to keep these temporary delays to a minimum.
12. How do I contact the local courier？
Different countries have different local couriers, please consult at email@example.com to obtain the contact information of your local courier.
13. Why didn't I get a shipment notification email?
Under normal circumstances, our system will automatically send an order confirmation email once the payment is completed, please confirm whether your email address is correct or the order confirmation email may be accidentally dropped into the spam.
AFTER-SALES & PAYMENT
1. What should I do if my contacts are not comfortable to wear?
Our product passed the strict FDA and CE certification, so the probability of defective products is very low, The uncomfortable sensation when wearing them may be due to the following reasons: 1. Continued wear for a long time 2. Eye strain or lack of clarity when wearing contacts. 3. Hands or wearing tools are not adequately cleaned and disinfected. We recommend that you follow our tips: https://www.unibling.com/pages/wear-care Please email us at firstname.lastname@example.org if you need further assistance.
2. What if I don't like the way it looks on me？
We're sorry to hear that. Please understand that different people have different eye colors resulting in differences in results. Please email us at email@example.com if you need further assistance.
3. What should I do if my contacts are slipping?
The most common reasons that could cause discomfort are the opposite side is worn or the base curve of your contacts does not fit your eyes.
It is recommended that you can add drops or artificial tears to ease the discomfort.
Please soak your lenses in fresh care solutions which are exclusive for soft contacts for 48 hours, then rinse and scrub them gently. Please carefully follow our wear&care guide to wear the contacts: https://www.unibling.com/pages/wear-care. Please email us at firstname.lastname@example.org If you need further assistance.
4. What should I do if I develop an allergy?
If you develop an allergy, remove your contacts immediately and seek medical attention as soon as possible if it is serious. Our product passed the strict FDA and CE certification, so the probability of defective products is very low. The allergies sensation when wearing them may be due to the following reasons:
1. Continued wear for too long.
2. Eye strain or lack of clarity when wearing contacts.
3. Hands or wearing tools are not adequately cleaned and disinfected, resulting in allergies.
Please email us at email@example.com if you need further assistance.
5. I missed an item from my order, what should I do?
We're sorry that there is an issue with your Unibling order. Firstly, please double check the item is on your order confirmation, and then check your emails (including junk/spam) to see if we've contacted you about the item going out of stock, or if your order could be arriving in more than one parcel. If none of these apply, please head over to contact us firstname.lastname@example.org for assistance.
6. I've received a faulty/wrong item, what should I do?
We're sorry that there is an issue with your Unibling order. Once you have received your order, please check for any damages or defects, and report them to us ASAP with your order number so that we can raise this with the manufacturer. All we ask is that you email us at email@example.com with photo evidence of the faulty item. The acceptance of faulty items is at our discretion.
7. How can I exchange?
If you want to exchange your item, the best way is to issue a return and then create a new order.
8. Can I return items after more than 30 days?
Unfortunately, we do not accept returns made after 14 days.
9. What is your return policy? Is there a return label?
We have a 14 day return policy, meaning that you have 14 days to make a return request after you receive your order. Please note that UNIBLING is only able to issue the item(s) unopened, undamaged, unused, and unexpired.
Unfortunately, as we are a growing company, we do not offer a return label. You will need to pay all costs for the return. It differs depending on where you are shipping from and how many items you are returning. We do not refund the cost of shipping returns.
10. What currencies can I use to place an order? Do banks charge for international transactions?
The current page will show you the currency of your region. The order will be charged in US at the latest exchange rate. Shipping charges and taxes will be calculated at the current exchange rate at checkout. We can't guarantee whether you will be charged a fee or not. However, we've found that customers who shop with us in their own local currency seem to be less likely to be charged bank fees.
11. When will I receive my refund？
We will contact you once we have received and inspected your return, and notify you if your refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
12. What is the return address?
We're sorry that there is an issue with your order. To begin a return, you can contact us at firstname.lastname@example.org with your order number. If your return is accepted, we will send instructions on how and where to send your package.
13. Do you refund delivery charges if I return something?
No, we do not refund the cost of shipping returns.
14. My refund amount is incorrect, what should I do?
We're really sorry if we've made a mistake with your refund! If this is the case, please get in touch with our Customer Care Team and we'll try and sort it out for you as soon as possible. The following may affect the amount you have been refunded: if you placed the order with a discount, the refund will be based on the discount price. Additionally, if you've been overcharged for your order, please contact us at email@example.com with a screenshot of your payment and we will check the amount of the order.
15. What happens to my refund if my card is no longer in use?
Unfortunately, we can only refund to your original account on the original transaction.
16. What payment methods are available?
You can make payments with most major credit cards, PayPal, Oxxo Via Payssion, and SPEI via Payssion in Mexico.
17. My payment failed, what should I do?
We are sincerely sorry for the payment failure during the payment process. You can try to pay by another payment method, or can you provide us with screenshots of the error information you received and we will check this for you. Please email: firstname.lastname@example.org
18. Can I enjoy 2 discount codes at the same time?
Only one discount type can be used for an order on Unibling.
19. I forgot to use my discount code when paying,what should I do?
Please contact us via email@example.com, then we will refund the amount corresponding to the discount code provided that the discount code is still active.
20. Why is the amount paid from the bank inconsistent withthe order amount?
Usually, this is because international transactions are subject to international bank charges, you can check with your bank for confirmation, or you can contact us for more information at firstname.lastname@example.org.
21. Why have I not receivedan order confirmation email?
Our system will automatically send an order confirmation email upon receipt of your payment. Please check your email address is correct and check your spam folder to see if it is there. Please contact us at email@example.com if you need further assistance.
22. My payment was declined, what should I do?
We are sincerely sorry for the payment failure during the payment process. If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined. You try to place a new order and pay with another payment method, or can you or provide us screenshots of the error information you received we will check this for you. Please contact us: firstname.lastname@example.org
23. How do I get a discount? If it has expired, what should I do?