How do I choose colored contacts?
Please choose according to your situation
1. Skin tone
①Low skin saturation - choose blue, cyan, or green, more suitable for light, hazy contacts
②High skin saturation - choose brown, yellow, or warm pink, better suited to darker, more fancy contacts
2. Hair color
Dark hair colors are suitable for lighter contacts, and lighter hair colors will be more harmonious when wearing lighter contacts.
①Black hair - brown is preferred
②Brown hair - with brown, chocolate, and purple contacts all have a sense of sophistication
③Yellow-haired people - with light brown, grey, and blue contacts
3. Pupil color
①If you have light pupils, lighter contacts are more suitable
②If you have dark pupils, you are better suited to wearing darker contacts, like brown
4. Personal style
What is the main material of these contacts? Is it safe?
Different contacts are made of different materials, please attach the item link or contact us via: email@example.com
Our products have been approved by international certificate including CE, FDA, KFDA - Korea Food & Drug Adminstration and ISO 13485. All of the contact lenses are manufactured by reputable contact lens manufacturers and tested by our product development team.
Do your lenses come with prescription?
Do you offer contacts for hyperopia?
No, we do not have farsighted/Plus power contact lenses right now. Our R&D department is working on the study of hyperopia contacts.
How to place an order if the left eye and the righteye have different diopters？
We offer separate prescriptions for each eye in one pair of lenses. Please select the diopter of your left and right eye on the page according to your prescription.
Can I wear it while sleeping?
Please remove them before sleeping. When we are sleeping, our contact keeps our eye from getting the oxygen and hydration it needs to fight a bacterial or microbial invasion.
Will it come with an applicator?
We will attach a contact lens applicator for all orders with more than 1 pair of contact lenses.
What is the base curve and diameter of your contacts?
The BC commonly stands for Base Curve, which relates to the curvature of the contact lens. More curved contact lenses have smaller base curves. The majority of persons have an ocular base curve between 8.4 and 8.6, while the remainder fall between 8.2 and 8.9. If the base curve of a contact lens is too big, the lens will easily fall off the eye. If it is too narrow, the eyeballs will feel suffocated, so when purchasing colored contacts, you should choose for those with a base curve that matches yours for best comfort.
The diameter printed on product packaging is the diameter (abbreviated as DIA) of the contact lenses. When selecting the proper graphic diameter, the golden ratio can be used as a guide. Sclera: Eyes: Sclera = 1:2:1, at this proportion, your eyes are enlarged naturally. We offer contacts with a base curve of 8.5-9mm and a diameter of 14mm-14.5mm. Please provide the link of the product you are interested in to us at firstname.lastname@example.org we will check the specific parameters for you.
Can I wear contacts with astigmatism?
Please let us know your astigmatism prescriptions so we can make recommendations. Please contact us here: email@example.com
What does Yearly mean?
It means that contacts can be used for up to one year. You can reuse them for 1 year from opening as a disposal period.
Where do you ship from？
We currently manufacture and ship all items from Hongkong. This allows us to procure product and materials directly from manufacturers, ship directly our manufacturing source removing the need for any agencies or distributors, thus keeping costs low for our customer.
How long does it take to ship to me？
Please check our shipping policy for estimated shipping times for your country: https://www.unibling.com/pages/shipping-policy
Where is my order?
Please find the tracking number we shared with you on email and check the following tracking website to get the latest location and status of your package: https://www.17track.net/en If you need some extra assistance, you can contact us for more tracking information at firstname.lastname@example.org
What happens if I'm not there when my order arrives？
If you are not at home, the delivery partner will usually attempt to deliver your package on a different date. Alternatively, they'll leave a card confirming that they've either left it with a neighbor, left it in a safe place or leave the parcel temporarily at a collection point.
Can I choose a specific delivery time or date?
Unfortunately it's not possible to give an exact time and date of when your order will be with you by. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
It says my items have been delivered but I haven'treceived my parcel, what should I do？
If this occurs, it is likely the delivery person may have left it in a safe place or with a neighbour. Please check the delivery card to see if they have told you where they have left it. If you need some extra assistance, please contact us for more delivery information at email@example.com.
How do I track my order？
Can I have my order delivered to a PO Box address?
Please note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the previously mentioned European countries) as our carrier can't ensure safe delivery to those addresses due to the risk of lost parcels.
Can I have my parcel redirected to a different address?
For your security, we aren't able to change the address where your order is being sent.
Why does my tracking status show no update？
We feel sorry for this, we will always work hard to keep these temporary delays to a minimum. Delays in tracking updates will sometimes occur in the event of extreme weather conditions, local COVID-19 situations, and occasionally when our tech team updates our systems. Need some extra assistance? You can contact us for more tracking information at firstname.lastname@example.org
What should I do if my contacts are not comfortable to wear?
Our product passed the strict FDA and CE certification, so the probability of defective products is very low, The uncomfortable sensation when wearing them may be due to the following reasons: 1. Continued wear for a long time 2. Eye strain or lack of clarity when wearing contacts. 3. Hands or wearing tools are not adequately cleaned and disinfected. We recommend that you follow our tips: https://www.unibling.com/pages/wear-care Please email us at email@example.com if you need further assistance.
What if I don't like the way it looks on me？
We're sorry to hear that. Please understand that different people have different eye colors resulting in differences in results. Please email us at firstname.lastname@example.org if you need further assistance.
What should I do if my contacts are slipping?
What should I do if I develop an allergy?
I missed an item from my order, what should I do?
I've received a faulty/wrong item, what should I do?
How can I exchange?
If you want to exchange your item, the best way is to issue a return and then create a new order.
Can I return items after more than 30 days?
Unfortunately, we do not accept returns made after 14 days.
What is your return policy? Is there a return label?
We have a 14 day return policy, meaning that you have 14 days to make a return request after you receive your order. Please note that UNIBLING is only able to issue the item(s) unopened, undamaged, unused, and unexpired.
Unfortunately, as we are a growing company, we do not offer a return label. You will need to pay all costs for the return. It differs depending on where you are shipping from and how many items you are returning. We do not refund the cost of shipping returns.
What currencies can I use to place an order? Do banks charge for international transactions?
The current page will show you the currency of your region. The order will be charged in US at the latest exchange rate. Shipping charges and taxes will be calculated at the current exchange rate at checkout. We can't guarantee whether you will be charged a fee or not. However, we've found that customers who shop with us in their own local currency seem to be less likely to be charged bank fees.